One inbox for everything customers text you
CallMOR puts every message to the company in a single shared inbox, and gives you a secure way to send and collect documents — without email attachments.
Shared SMS inbox
- One phone number per location, with its own inbox
- Threaded conversations per customer, with unread counts and assignment
- Internal notes that customers never see
- Saved templates, scheduled sends and after-hours auto-replies
- Missed-call text-back, so a missed call becomes a conversation
Secure documents
- Folders and encrypted storage — files are encrypted before they reach the disk
- Expiring share links with download limits, revocable at any time
- Upload links you can text a customer, so they can send a photo of a document
- An audit trail of every view, download and share
Compliance that is enforced, not documented
STOP and HELP are handled automatically, the opt-out list is checked on the send path itself, and messaging stays blocked until your 10DLC campaign is approved. Companies handling protected health information run in HIPAA mode, which requires recorded consent and keeps documents out of message bodies entirely.
Questions
- What does CallMOR do?
- It gives a company one shared text-message inbox that the whole front desk can see and reply to, plus a secure way to exchange documents with customers.
- Do I need to register for 10DLC?
- Yes. US carriers require every business that texts customers to register a brand and campaign. CallMOR walks you through it and blocks outbound messages until the campaign is approved, so nothing is silently dropped.
- How are documents sent to customers?
- As expiring secure links, never as attachments. In HIPAA mode that is the only route: sensitive information never travels inside a text message.
- Can each location have its own number?
- Yes. Numbers are assigned per location, and each location has its own inbox.